FAQ

Frequently Asked Questions

1. What are electric bicycles and electric scooters?

Electric bicycles (e-bikes) and electric scooters (e-scooters) are vehicles powered by electric motors. They offer an eco-friendly and efficient alternative to traditional bicycles and scooters by providing electric assistance for pedaling (in the case of e-bikes) or propelling the vehicle entirely (in the case of e-scooters).

2. How do electric bicycles and electric scooters work?

Both e-bikes and e-scooters are powered by rechargeable batteries that supply energy to an electric motor. This motor assists the rider in pedaling (e-bikes) or provides direct propulsion (e-scooters) to make riding easier and more efficient. The level of assistance or power can often be adjusted through controls on the vehicle.

3. What types of electric bicycles and electric scooters do you offer?

We offer a diverse range of electric bicycles and electric scooters to suit various needs and preferences. Our selection includes commuter bikes, mountain bikes, folding bikes, city scooters, and more. Each model is designed with quality, performance, and style in mind.

4. Do I need a license to ride an electric bicycle or electric scooter?

In most places, you do not need a license to ride an electric bicycle or electric scooter. However, regulations may vary depending on your location, so we recommend checking your local laws and regulations regarding the use of electric vehicles on public roads and pathways.

5. Are helmets required when riding electric bicycles or electric scooters?

While helmet laws also vary by location, we strongly recommend wearing a helmet whenever riding an electric bicycle or electric scooter, regardless of legal requirements. Helmets help protect your head in the event of a fall or collision and can significantly reduce the risk of serious injury.

6. What accessories do you offer for electric bicycles and electric scooters?

In addition to electric vehicles, we offer a variety of accessories to enhance your riding experience and ensure safety and security. Our accessories include helmets, bicycle and scooter locks, alarms, and delivery bags.

7. How do I maintain my electric bicycle or electric scooter?

Proper maintenance is essential to ensure the longevity and performance of your electric bicycle or electric scooter. We recommend regularly checking tire pressure, keeping the battery charged according to manufacturer instructions, lubricating moving parts, and inspecting brakes and other components for wear and tear. Refer to the user manual provided with your vehicle for specific maintenance guidelines.

8. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your electric bicycle, electric scooter, or accessory, you may return it within 15 days of purchase for a full refund or exchange, provided it is in its original condition and packaging. Please refer to our Returns & Refunds policies for more details.

9. How can I contact customer support?

If you have any questions, concerns, or need assistance with your purchase, our customer support team is here to help. You can reach us by live chat or visit our Contact Us page for more options.

10. Do you offer financing options for electric bicycles and electric scooters?

Yes, we offer financing options through Shop Pay to make purchasing your electric bicycle or electric scooter more accessible.

11. Do your electric bicycles come with a warranty?

Yes, our electric bicycles come with six month and one-year manufacturer's warranty. Please contact us for further details on the specific brand you are inquiring about. You can also open our menu and navigate to our ebike insurance page. We have partnered with Oyster to offer more extensive coverage for your ebike, including theft, damage and loss. This coverage can be extended to last even after your original manufacturer's warranty has expired.